FAQ

Frequently Asked Questions about THERMS

Resetting A User's Password

As an Organization Administrator you now have the ability to reset a user's password within the system.

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· 1 min read
Custom Parking Violations & Tow Notices

Custom Parking Violations & Tow Notices

THERMS provides the tools for each security guard & patrol Organization to customize the Report Entries for Parking Violations, Towing and any other vehicle enforcement activity. In this tutorial we will briefly cover how you can build a custom Parking Violation Report Entry.

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· 2 min read
User GPS Tags in Reports

User GPS Tags in Reports

Reports offer a setting to allow GPS tags in Report Entries. The purpose of a GPS tag in a Report Entry can aid in verification that the User was at a specific location when they created the Report Entry.

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· 3 min read
Lock Reports After Completion

Lock Reports After Completion

Organizations have the option to turn on the Report setting that will automatically lock a Report after it's been moved to completed status. This setting must be turned on in the Reports > Settings page.

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· 1 min read
Search Syntax - Reports, Records, Dispatch

Search Syntax - Reports, Records, Dispatch

THERMS offers a special search syntax for searching information in THERMS Reports, Dispatches, & Records .

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· 1 min read
Service Types, Location Groups & Zones

Service Types, Location Groups & Zones

This tutorial walks through what a Location Type, Group & Zone is and how they can be configured in your THERMS account.

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· 3 min read

Organization Logo Configuration

This brief tutorial shows you how to configure your organization's account with your logo. Your logo will be used and displayed in reports, login screen, and various other areas of the app.

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· 1 min read
Log Dispatch Calls

Log Dispatch Calls

In this tutorial we walk through logging dispatch call records, assigning, acknowledging and clearing them.

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· 4 min read
Link Records

Link Records

In this tutorial we explain how users can link records to other pieces of information in THERMS such as reports.

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· 2 min read
Create Custom Reports

Create Custom Reports

This tutorial explains how to create custom report types in THERMS for your organization.

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· 3 min read